Elements and Performance Criteria
- Develop working relationship frameworks and processes
- Access, interpret and apply documentation that supports managing groups and ensure the work activity is compliant
- Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style
- Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion
- Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony
- Establish processes designed that ensures others participation in decision making
- Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned
- Establish and develop processes and rules to ensure that others are treated with respect
- Honour commitments and undertakings entered into with others
- Provide others with sufficient support to achieve work objectives
- Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given
- Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner
- Ensure that proposals for action are clear and realistic
- Take constructive steps to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained
- Negotiate work plans with teams and individuals to achieve objectives
- Plan work targets from organisational and worksite goals
- Plan work methods to maximise the use of available resources
- Assess the degree of direction required by individuals and use to best effect in overall work planning
- Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills
- Design work targets and methods to ensure that objectives are achieved
- Clearly define and record in writing team and individual responsibilities and limits of authority
- Ensure that allocated work activities provide individuals with suitable learning opportunities
- Manage inter-group and intra-group processes
- Promote clear and relevant work values indicating the limits of acceptable practice
- Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable
- Address problems and conflicts adequately to achieve timely resolution
- Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained
- Implement performance management strategies
- Maintain written records of conflict, consultation process and strategies used to resolve conflict